HubSpot Portal & CRM Audit
How your HubSpot Portal and CRM Audit comes together
We don’t start with fixes, rebuilds or assumptions. That usually leads to more complexity, not a better CRM.
Instead, we review how your HubSpot portal is actually structured, where the biggest issues sit, and what needs to be prioritised first. This includes your data model, workflows, reporting, integrations, user adoption and overall portal governance.
Your audit gives you a practical view of what’s working, what’s creating friction, and where HubSpot could be used more effectively. The result is a clear findings report and roadmap your team can use to align internally before committing to clean-up or implementation work.
We find out what’s holding your HubSpot portal back
Get a clear view of your CRM structure, data quality, workflows and reporting before you start fixing the wrong things.
CRM Structure
& Data Health
We review your objects, properties, duplicates, empty fields and data capture points to show where your CRM foundations are helping or holding you back.
Workflow
& Hub Optimisation
We assess how Sales, Marketing and Service Hub are being used, including workflows, pipelines, forms, lists and underused features in your licence.
Reporting, Governance
& Roadmap
We identify the biggest risks, quick wins and structural fixes, then turn them into a prioritised roadmap your team can align around.
CRM Structure
& Data Health
We review your objects, properties, duplicates, empty fields and data capture points to show where your CRM foundations are helping or holding you back.
Workflow
& Hub Optimisation
We assess how Sales, Marketing and Service Hub are being used, including workflows, pipelines, forms, lists and underused features in your licence.
Reporting, Governance
& Roadmap
We identify the biggest risks, quick wins and structural fixes, then turn them into a prioritised roadmap your team can align around.
What you get from your HubSpot Audit
A clear findings report, priority recommendations and a practical roadmap for what to fix first.
Current-State
Portal Review
We’ll review how your HubSpot portal is structured today, including core objects, properties, pipelines, workflows, reporting and connected systems.
CRM & Data
Health Findings
We’ll identify the data issues affecting visibility and trust, from duplicate records and empty fields to inconsistent properties and unclear ownership.
Priority Fixes
& Quick Wins
We’ll separate urgent fixes from lower-priority improvements, so your team can focus on the changes most likely to improve performance quickly.
Improvement
Roadmap
We’ll turn the findings into a staged roadmap your team can use to align internally, plan budget and decide what support is needed next.
ROMI helped us get far more value from HubSpot. They cleaned up our data, simplified workflows and gave us a stronger foundation for demand generation, reporting and future AI adoption. It wasn’t just a portal tidy-up. They helped us make HubSpot more useful, more scalable and better aligned to how our team works.
Michael CodenGlobal Director of Marketing - Ciklum
Tailored audits to your situation:
- Scope agreed upfront
- Focused on your biggest issues
- Clear findings and roadmap
Why teams work with ROMI:
- Practical operators, not just advisors
- HubSpot expertise with GTM context
- Clear roadmap before remediation
When a HubSpot Audit makes sense
HubSpot should give your team confidence in your data, reporting and day-to-day processes. But when a portal has grown quickly or been inherited over time, it can become hard to know what needs fixing first.
Your CRM data is hard to trust
If teams are working with duplicate records, incomplete fields or inconsistent properties, HubSpot quickly becomes harder to manage. Reporting becomes unreliable, segmentation gets weaker and sales teams lose confidence in what they’re seeing.
The audit identifies where data quality issues are coming from and which fixes will have the biggest impact.
Reporting doesn’t reflect reality
Dashboards are only useful if the underlying CRM structure is clean and consistently used. If reports are hard to explain, missing key information or don’t match what the team sees day to day, the problem is often deeper than the dashboard itself.
We review the setup behind your reporting so you can see what needs to change.
Workflows have built up over time
As HubSpot evolves, workflows, forms, lists, pipelines and properties often get added without a clear plan. Over time, this creates complexity, duplication and hidden risk.
The audit helps you understand what is still useful, what can be simplified and where automation needs to be rebuilt or removed.
HubSpot is not being used fully
Many teams are paying for HubSpot features they barely use, or can’t use properly because the portal structure, data model or integrations are getting in the way.
This might include underused Sales, Marketing or Service Hub functionality, disconnected systems, manual workarounds, poor adoption, or newer AI capabilities that haven’t been properly configured.
The audit shows where HubSpot could be doing more for your team, and what needs to change before you can unlock that potential.
Get clarity on your HubSpot setup
Understand what’s holding your HubSpot portal back before you commit to clean-up, rebuild or integration work. Our HubSpot Audit gives you a clear view of your CRM structure, data quality, workflows, reporting and underused functionality.